Frequently Asked Questions

Absolutely! We will be happy to ship our products wherever you are. Most of our orders are international, so we know our way around customs forms.

If you live in the UK or New Zealand, please order from our Etsy shop, as both countries require that we collect and remit value added tax (VAT), even on small orders.

Please check your local customs fees.

We ship all products in unmarked cardboard boxes or bubble mailers. Depending on the destination, package contents will be identified either as “toys” or “novelty items” on customs forms.

We use a commercial shipping account to get better prices on postage. Unfortunately, that account only allows us to use “Terrible Toyshop Ltd.” as the name on the return address on shipping labels.

Please inquire about extra costs if you would like your package shipped with a name other than “Terrible Toyshop Ltd.” on the shipping label.

We are always happy to discuss custom designs, however we cannot guarantee that we can (or have the time to) take on every project that comes up. As a general principle, we try to focus our design time on products that we can sell to a wide audience. That said, if you have a great idea, we’ll probably give you one for free.

If you require an accommodation to use our products due to a disability, please let us know what you need and we will do our best to make it happen. We are eager to incorporate accessible design into new and existing products.

Sorry, we do not sell our products to other retailers.

Sorry, we carefully calibrate our designs to print on our own 3D printers. Our expertise is in designing and manufacturing our designs in a controlled environment. We do not want to support distributed printing and assembly of our products.


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