Many of the goods we sell are exempt from being returned. We do not accept returns of products that are intimate in nature, sanitary goods, custom orders, sale items, gift cards, or downloadable products.
To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be returned in its original, unopened packaging. Products manufactured by Terrible Toyshop must be returned in the original, unopened shipping packaging (i.e., the cardboard box or bubble mailer used to ship the order).
You will be responsible for paying for your own shipping costs to return your item. Additionally, the original cost we incurred to ship your order to you (which usually exceeds the shipping fee charged at checkout) is non-refundable. If you receive a refund, the cost of shipping your order will be deducted from the value of your refund.
To return a product, please either reply to your order confirmation email, reach out through our contact form, or send us an email to firstname.lastname@example.org for mailing instructions. See below to read our full return policy.